Privacy Policy

This Privacy Policy explains how Novel Napkin Parrot Nut collects, uses, shares, and retains personal information when you use novelnapkinparrotnut.surf or interact with our personal development courses and related services.

Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Privacy Office

Contact Information

Email contact
Telephone contact
+27 71 811 2874
Postal address
208 Albert Road, Woodstock, Cape Town, 7925
Privacy enquiries
User Rights

Your Rights

Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.

Available rights may depend on the nature of the request and applicable South African law.
Requests

How to Make a Request

To protect your information, we may ask for details needed to verify your identity and understand the request. If a request is refused or limited, we will explain the reason where appropriate. We aim to handle requests within a reasonable period and in line with applicable law.

We may need to confirm identity before acting on a privacy request.
Data Retention

How Long We Keep Information

We retain personal data for the period needed to provide services, maintain records, resolve disputes, meet legal obligations, and support security or fraud prevention. When data is no longer required, we delete it, anonymise it, or archive it where retention is still necessary under law or for legitimate business records.

We keep information only for as long as it is needed for the relevant purpose or legal requirement.
Policy Updates

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or site features. When changes are material, we will take reasonable steps to draw attention to the revised policy. The date of the latest version should be checked regularly.

We review this policy from time to time and keep the current version on the site.
01

Information We Collect

We may collect identifiers and contact details, course registration information, account details, payment-related records, communications, device and usage data, and any other information you choose to provide through forms, messages, or course interactions.

The categories collected depend on how the site is used and what information is submitted.
02

Sources of Information

We collect personal data from you when you register, make an enquiry, enrol in a course, or communicate with us. We also receive limited technical data from your browser or device, and we may obtain information from service providers that support site operations, payments, analytics, or security.

Some information is provided directly, while other information is created through normal site use.
03

Cookies We Use

Our site may use essential cookies needed for security and basic functionality, preference cookies that remember settings, and analytics cookies that help us understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use a limited set of cookies for site operation, preferences, and measurement.
04

Cookie Controls

You may block or delete cookies through your browser settings, and some browsers allow you to control tracking preferences. If you disable certain cookies, parts of the site may not function as intended. Where required, we may also present a cookie notice or preference tool for additional control.

Browser settings and related tools can be used to manage many cookie choices.
01

How We Use Information

We use personal data to provide and manage course access, process registrations and enquiries, communicate with users, maintain records, improve site performance, secure our systems, detect misuse, comply with legal obligations, and support payment and administrative functions where relevant.

We use personal data only for operational, administrative, and compliance purposes connected to the site.
02

Service Providers and Partners

We may share personal data with hosting providers, payment processors, analytics services, communication tools, and other operational partners that help us run the site and deliver courses. These parties are expected to use the information only for the services they provide to us and to apply appropriate safeguards.

Service providers receive only the information needed to perform their functions.
03

Legal Disclosures

We may disclose personal data to public authorities, regulators, courts, or other parties when we believe disclosure is required by law, necessary to protect rights or safety, or needed to respond to lawful requests and legal process.

Disclosure may be required where law, court process, or regulatory duties apply.